About George

George has a simple philosophy in life: Choose your attitude! Those who have worked with George quickly recognise his positive outlook, approachable nature and genuine passion for helping others succeed. Whether working with clients, industry professionals or consumers, he believes that a positive attitude, combined with continuous learning, is the foundation for both personal and professional success.

George is the Founder and Director of Industry Training Consultants, a business that has been delivering education and professional development to the real estate industry for more than 20 years. He is also the founder of AgentSafe for Real Estate, an innovative SaaS compliance platform developed specifically for the property industry. AgentSafe assists agencies in managing property safety compliance, work health and safety obligations, and Anti-Money Laundering and Counter-Terrorism Financing (AML/CTF) compliance requirements, while helping promote best practice across the profession.

Having transitioned from agency practice into a full-time consulting role, George now specialises in regulatory compliance, professional development, and course development for the real estate sector. He delivers Continuing Professional Development (CPD) training in New South Wales on behalf of an approved CPD provider and is widely recognised for his ability to translate complex legislative and regulatory requirements into practical, real-world solutions for property professionals.

With over 20 years of experience in private education and extensive involvement with the real estate industry, George has developed a reputation for delivering engaging, practical and relevant training. His expertise spans legislative compliance, consumer protection, work health and safety, property risk management, and AML/CTF compliance.

An avid observer of the real estate industry, George remains committed to supporting higher professional standards through education, innovation and practical compliance solutions. He continues to work closely with property professionals, agencies and consumers to improve knowledge, strengthen professional practice and help build a more informed, accountable and trusted real estate industry.

Education

Bachelor's Degree, Vocational Education and Training
Certificate IV in Training and Assessment
Certificate IV in Property Services Real Estate 
Certificate IV in Real Estate Practice
Certificate IV in Leadership and Management
OHS Consultation Course NSW

Compliance & Governance

• AML/CTF Policy and Procedure Development
• AML/CTF Compliance Program Implementation
• Risk Assessment and Risk Management
• Governance and Compliance Frameworks
• Work Health and Safety (WHS)
• Property Safety Compliance

Education & Training

• CPD Course Design and Delivery
• Learning and Assessment Resource Development
• Mentoring and Professional Development
• Team Capability Development

Business Consulting

• Small Business Strategy
• Policy and Procedure Development
• Stakeholder Engagement
• Business Process Improvement
• Digital Compliance Solutions
• Cyber Security Risk Awareness
   

You can contact George on 0416 297 197 or email [email protected]

About Caroline

Assisting the Director and Senior Strata Manager in generating new business in both listing and sales and property management, Business Development Manager Caroline Lackner is an invaluable part of the team for over 10 years. A Licensed Real Estate Agent and a widely qualified professional, Caroline has a Certificate IV in Financial Services and a Diploma in Project Management and Business Management to her name. Caroline has spent seven years working in retail banking, including as a bank manager, and 3 years working in property management on behalf of the Department of Immigration, acquiring stock and property styling. Caroline also worked as a case manager for Migrant and Refugee Settlement Services on behalf of the Department of Immigration, often working closely with the chief executive officer (CEO) and was an events co-ordinator with Migrant and Refugee Settlement Services for Kate Lundy's portfolio when called to cater for functions at Parliament House. Caroline takes great pride in getting people from where they are to where they want to be, both financially and emotionally, helping them gain the confidence to achieve their unique property goals. She is not your conventional thinker, but instead likes to find the best way to make things happen and get the desired results by thinking outside the square where necessary. No matter what it takes, Caroline does everything possible to exceed client's expectations and keep them updated every step of the way.

Education

Licensed Real Estate Agent
Certificate IV in Financial Services
Diploma in Project Management
Diploma in Business Management

Skills and Expertise

Professional Skills

Public Speaking & Presentation Skills
Risk & Fraud Management
Closing Techniques for Listing Presentations
Tribunals & Conflict Resolution
Marketing & Communication Strategy
Case Management – Housing NSW
Building Management
Residential & Commercial Property Management

Technical Proficiency

Property & Trust Accounting Software: AgentSafe, Property Me, Property Tree, Real Pro, REMS, Rapid Audit
CRM & Marketing Tools: Box-N-Dice CRM, Bricks & Agent
Strata & Compliance Management: Strata Master, CoreLogic, REINSW Live Forms
Collaboration & Productivity: Microsoft Excel, SharePoint, Clarity

You can contact Caroline on 0400 494 639 or email [email protected]

About Iolanda

Having been in the real estate industry for over 30 years and running her own successful business for 18 years, Iolanda now offers her real estate consultancy service to assist other real estate agencies through the ever-changing ways in the industry.

Holding the team's hand when required and giving them support, particularly around their property management departments.

Education 

Diploma in business - Real Estate Management
Class 1 Agent - Sales or Leasing 

Skills

Manage operational finances in the property industry
Manage compliance in the property industry
Establish and monitor property industry trust account management practices
Manage people performance
Manage employee relations
Coordinate remuneration and employee benefits
Manage business operational plans
Manage a safe workplace in the property industry
Develop a strategic business plan in the property industry
Provide leadership across the organisation

You can contact Iolanda on 0400 494 639 or email [email protected]