Last Update: July 2026
Our Commitment to Your Privacy
Industry Training Consultants is committed to protecting your privacy and handling your personal information responsibly.
We maintain secure systems and procedures to safeguard the personal information we collect. If your personal information changes, or you wish to access or correct the information we hold about you, you may contact us at any time and we will update our records where appropriate.
Although Industry Training Consultants has an annual turnover of less than $3 million, we are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For more information about the Australian Privacy Principles, visit the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
1. Collection of Personal Information
We collect personal information that is reasonably necessary to provide our Continuing Professional Development (CPD) courses, compliance consulting services, and to administer our business operations.
Depending on your dealings with us, we may collect:
- your name and contact details;
- date of birth (where required);
- business or employment details;
- professional licence or registration information;
- identification information where reasonably required to verify your identity;
- payment and billing information;
- information relating to CPD course registrations and consulting engagements; and
- correspondence and communications with our office.
Where reasonable and practicable, we collect personal information directly from you.
In limited circumstances, we may receive personal information from employers, government agencies or authorised representatives where you have provided consent or where permitted by law.
We generally do not collect sensitive information unless it is reasonably necessary for providing our services or is otherwise authorised or required by law.
2. How We Use Your Personal Information
We use your personal information only for purposes connected with providing our services, including:
- administering CPD course registrations and attendance;
- delivering Continuing Professional Development (CPD) courses;
- providing compliance consulting services;
- issuing CPD transcripts, attendance records or certificates of completion, where applicable;
- responding to enquiries and providing customer support;
- processing payments and maintaining business records;
- complying with applicable legal, regulatory and approved provider obligations, including reporting CPD training completions through government agency reporting systems where required; and
- communicating information about our services, legislative changes, regulatory updates and compliance developments that may be relevant to you.
You may opt out of receiving marketing communications at any time by contacting our office.
We do not sell or rent your personal information to third parties.
Where disclosure of your personal information is necessary, it will occur only where:
- you have authorised the disclosure;
- disclosure is required or authorised by law;
- disclosure is reasonably necessary to provide the services you have requested; or
- disclosure is required to meet approved provider reporting obligations.
3. Compliance Consulting Services
When providing compliance consulting services, we may receive confidential business information, policies, procedures, operational documentation and compliance records from our clients.
All information provided to us is treated as confidential and is used solely for the purpose of delivering the consulting services requested, unless otherwise authorised by the client or required by law.
4. Data Quality, Retention and Security
We take reasonable steps to ensure that the personal information we hold is:
- accurate;
- complete;
- current; and
- protected from misuse, loss, unauthorised access, modification and disclosure.
We maintain appropriate physical, electronic and administrative safeguards to protect personal information, including secure storage, password protection, encryption where appropriate and restricted access to authorised personnel.
Personal information is retained only for as long as reasonably necessary to:
- provide our services;
- comply with legal and regulatory obligations;
- maintain appropriate business records;
- resolve disputes; and
- protect our legitimate business interests.
When personal information is no longer required, it is securely destroyed or permanently de-identified in accordance with our records management procedures.
5. Cookies and Website Information
Our website may use cookies to improve functionality, security and your browsing experience.
Cookies do not personally identify individual users.
You may disable cookies through your web browser settings without affecting your ability to access most areas of our website.
Industry Training Consultants does not use cookies to monitor or profile your personal browsing behaviour.
For more information about our services, visit www.itc.nsw.edu.au.
6. Cross-Border Disclosure
Industry Training Consultants generally does not disclose personal information outside Australia.
Where reasonably practicable, our information systems and business records are hosted and managed within Australia.
If personal information is disclosed to an overseas service provider, appropriate contractual and security safeguards will be implemented to protect that information in accordance with the Privacy Act 1988 (Cth).
7. Automated Decision-Making
We use limited automated processes to assist with the administration of our business operations, including:
- processing CPD course registrations;
- maintaining client records;
- generating administrative reports;
- reporting CPD training completion information where required; and
- communicating with clients regarding registrations and services.
These processes are administrative in nature and are not used to make decisions that significantly affect an individual's rights or interests without appropriate human oversight.
You may request:
- information about how automated processes are used;
- human review of any decision that affects you; or
- reconsideration of a decision by providing additional information.
Please contact our Privacy Officer if you require assistance.
8. Access to and Correction of Personal Information
You may request access to the personal information we hold about you or request correction of information that is inaccurate, incomplete or out of date.
Requests should be directed to our Privacy Officer using the contact details below.
We will respond to all reasonable requests within a reasonable period and, where appropriate, update our records.
9. Privacy Complaints
If you believe we have mishandled your personal information, you may lodge a complaint with our Privacy Officer.
We will investigate your complaint and aim to respond within 30 days.
If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
10. Contact Us
Privacy Officer
Industry Training Consultants
Phone: (02) 4001 0128
Email: [email protected]
Website: www.itc.nsw.edu.au